Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Director of Cybersecurity Technology Operations do at Fiserv?

You will lead a 24x7 global team which supports the delivery, operations, maintenance, and continuous improvement of the technology operations program within Fiserv’s Global Cybersecurity organization. You will oversee the systems, infrastructure, and operational process that support and enable the cybersecurity mission by providing efficient and resilient technology services.   

What you will do:

• Lead teams supporting infrastructure management, service delivery, and operational management within the global cybersecurity organization across multiple disciplines
• Oversee operational excellence for all cybersecurity infrastructure, platforms, and tools ensuring they are highly available, regularly maintained, and functioning optimally
• Oversee lifecycle management of cybersecurity platforms, including patching, vulnerability remediation, configuration management, and upgrades
• Collaborate with cybersecurity engineering and technology operations services to ensure the operational programs align with strategic cybersecurity objectives and support integrations between cybersecurity platforms and enterprise systems while managing infrastructure operations across on-prem and cloud environments
• Maintain redundancy, backup validation, and failover testing to reduce unplanned downtime
• Effectively manage team resources and workflows to consistently meet service delivery goals and maintain team productivity goals and generate clear and concise reports on workstreams that reflect team productivity and analyze trends to drive better results
• Work closely with cross-functional teams to streamline technology operations and meet SLA and KPI targets related to requests, changes, and incident/problem management
• Ensure proper documentation, runbooks, and knowledge management for managed cybersecurity systems and serve as an escalation point for operational issues affecting cybersecurity tools and technology

What you will need to have:

• 10+ years of overall IT experience
• 6+ years of technical management experience, including at least 3 years of people management experience with IT teams, as part of an enterprise organization
• 5+ years’ experience in technology operations processes within larger enterprise environments and Objective approach to problem solving with a results driven attitude for improvement
• 2+ years’ experience with ticketing processes, workflows, and cross-department collaboration and with cloud and hybrid infrastructure environments
• 1+ year experience in ITIL and service management frameworks, and automation practices.
• Experience with leading high-impact, high-availability operations teams and with metrics development and reporting
• US citizenship for acquiring security clearances required to support high security government systems
• Bachelor’s degree in CyberSecurity, Computer science or an equivalent combination of education, work, and/or military experience

What would be great to have:

• 1+ years’ experience working in federally regulated environments
• CISSP or other professional cyber certifications desirable

#LI-RM1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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