Job Description

The associate is responsible for the functions below, in addition to other duties as assigned: Keeps bakery department well stocked and appealing to meet customer demand. Smiles and greets customers, makes suggestions, answers questions about various products and preparation of cakes. Helps resolve customer concerns in a prompt and courteous manner. Takes customer orders over the phone or in person at the store with a pleasant and positive attitude. Determines what the customer is looking for in terms of size, flavor and appearance. Creates the finished decorated product in timely fashion. Decorates cakes and other bakery products using dye, specific designs or by creating custom designs. Uses variety of creams, frostings and fillings with consistent outcome. Makes icing for cakes and other related products. Adheres to company approved recipes. Trims and cuts cakes to required shape and size. Spreads icing between layers and on cake surface. Tints white icing to required colors. Assists in filling and merchandising the bakery sales area while adhering to production logs. Creates cakes, pastries, etc. for sale in service case. Follows rotation and mark down policies to ensure quality and freshness. Helps maintain inventory levels with proper ordering and proper production logging. May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of power jack or hand jack if properly trained. Training provided. May assist with baling cardboard or other related duties if properly trained. Training provided. Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly. Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance. Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc. May also be called upon to assist in other departments. This position currently has no supervisory responsibilities. To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required: High School Diploma or General Education Degree (GED). 1-2 years’ experience in decorating.

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