Job Description

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development

Job Summary: As a Lead Audio Video Smart Home Technician, you will play a critical role in delivering high-quality installations and providing outstanding service to our clients. You will work both independently and alongside other technicians to ensure timely and professional completion of installs, service calls, and project tasks. This position requires a strong focus on communication, attention to detail, and adherence to best practices in the audio-video and smart home technology industry.

Key Responsibilities:

• Lead the installation and setup of multi-room audio/video systems and smart home solutions, ensuring optimal performance and client satisfaction.
• Provide advanced troubleshooting expertise for various systems and resolve issues efficiently.
• Install and configure basic networking and data systems.
• Program and configure single-room systems, including advanced setups.
• Possess a solid understanding of multi-room systems and security system programming and design.
• Demonstrate proficiency in managing and maintaining vehicle care and equipment.
• Support the team in maintaining the highest standards of service, quality, and safety.

Specific Product Experience:

• Control - Control4 / Lutron Homeworks
• Lighting - WAC, DMF, American Lighting
• Shading - Lutron shades
• Audio - Multi-room audio, Bang & Olufsen
• Security - Qolsys / Alarm.com
• Networks - Ruckus / Access Networks, Ubiquiti (infrequent), Eero (infrequent)
• Miscellaneous - MadVR

Minimum Job Requirements:

• At least 3-5 years of experience in the field of audio/video installation, smart home technologies, or a similar role.
• Must have a clean driving record
• Must be able to pass a multi-state background check by the State of North Carolina Alarm Licensing Board
• Availability to work on a rotating on-call service schedule.
• Proficient with desktop and mobile computing tools.
• Excellent verbal and written communication skills, with the ability to engage and educate clients.
• Self-motivated, detail-oriented, and able to follow best practices in system design and installation.
• Proven problem-solving ability with the capacity to think c

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