Job Description

The Spirit of the Position:

The Traffic Control Officer supports the hospitality silos by directing traffic at the main terminal to help reduce traffic congestion and direct pedestrians to certain areas.

Principal Job Duties:

• Greets and assists the traveling public with a professional and cordial demeanor.
• Direct vehicular and pedestrian traffic to ensure the curbside is free of unattended vehicles.
• Acts as a liaison
• Assists the public with general inquiries
• Work independently and with team members, reporting to a fsupervisor.
• Resolve customer complaints following policies and procedures.
• Respond to incidents and critical situations calmly and in a problem-solving manner.
• Rely on instructions and pre-established guidelines to perform the job functions.
• Ensures the terminal, curbside, and parking areas are aesthetically presentable by monitoring parking lots, setting up and removing signs as necessary, sweeping, and removing trash and debris
  

Education:

• High School Diploma or equivalent

Skills:

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi-task.
• Ability to interpret policies, procedures, and standard business practices.
• Willing to work early mornings, nights, weekends, and holidays.
• Establishes and maintains effective working relationships with employees, tenants, other governmental agencies and departments, the community, airport users, and the traveling public.
• Demonstrate a sense of urgency and timeliness. 
• Must be open to feedback, differing opinions, and other points of view.
• Interpersonal skills necessary to be courteous to passengers while directing traffic and performing other duties.
• Ability to handle challenging and, at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded). 

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods (95-100% of shift)
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

An employee must meet the physical demands described here to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Benefits:

• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training: No experience? We have you covered!
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP) you and eligible household members have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Full-Time Benefits:

• 401k
• Medical, Dental, Vision
• Paid time off
• Short Term & Long-Term Disability
• *After six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.

FLSA Status:  Non-Exempt

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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