Job Description

Job Description

Job Description

Join Our Growing Team as an IT Support Technician!

At Next Level IT Pros , we’re a veteran-owned, fast-growing managed IT services provider run by engineers focused on automation and ease of use. Our laid-back, client-first culture values process, work-life balance, and making our technicians' lives easier. We’re committed to delivering top-notch IT support while fostering a collaborative and supportive environment where personal well-being and professional growth thrive. We empower our team to contribute ideas, solve problems creatively, and grow with us.

If you’re looking to join a dynamic, fast-growing team with a focus on technology, work-life balance, and a strong, client-first culture, we’d love to hear from you!

What You’ll Be Doing:

• Advanced Troubleshooting: You’ll be a go-to person for complex technical issues (but don’t worry, we’ve got your back when things get tricky).
• Managing Tickets: You’ll work through service tickets across hardware, software, networking, and system administration to provide quick and effective solutions.
• Collaboration: You’ll be part of a tight-knit team, providing guidance, mentorship, and ensuring seamless communication to create the best client experience.
• On-Site & Remote Support: While most of your work will be remote, there will be times when you’ll visit local clients to provide hands-on help or install equipment.
• Automation: We’re big on automation to keep everything running smoothly, and you’ll help ensure system upgrades, patches, and maintenance are all automated and up-to-date.
• Training & Growth: We’re committed to your professional development and will support you every step of the way with certifications, training, and growth opportunities.

What Makes This Role Unique:

• Client-Centric Role: You’ll build meaningful relationships with clients, solving their problems proactively and offering personalized IT solutions that make a real difference.
• Healthy Workload : We prioritize a manageable technician-to-client ratio, ensuring quality support without burnout. Enjoy a balanced schedule with no overtime or excessive workload.
• Team Fun: We take the time to celebrate achievements with regular team lunches, dinners, and fun events that foster camaraderie and keep morale high.

What We’re Looking For:

• Communication Skills: You thrive on talking to clients over the phone to quickly address and resolve issues. If you prefer email or chat only, this may not be the right fit.
• Technical Know-How: You have experience with Autotask , Datto RMM , Microsoft 365 , Meraki , and IT Glue . Bonus points if you know PowerShell scripting!
• Client-Focused Attitude: You build strong relationships with clients, ensuring they feel heard and supported. We’re proud to work with clients who align with our values, and we’re not afraid to part ways if they don’t.
• Experience: At least 4-5 years in IT support, with experience in server/network administration, cloud services, and IT security.
• Certifications: CompTIA and Microsoft certifications are highly preferred.
• Location: This role is based in Sarasota, Bradenton, Lakewood Ranch, FL, we are expected you to live within or very close. 

Why You’ll Love Working Here:

Financial Benefits:

• Health Stipend: A monthly boost to help cover your insurance or healthcare needs.
• Gym Membership Stipend: Keep fit and happy, we’ve got your gym membership covered.
• Equipment Stipend: We’ll help you cover home internet and cell phone service.
• Referral Bonuses: Help us find top talent and clients, and earn rewards!

Time Off and Work-Life Balance:

• Generous PTO: Start with 15 days off, and watch that number grow with tenure.
• Paid Holidays: 9 company holidays to enjoy as you please.
• Sick Leave: A full week off when you need it to recharge.
• Birthday Off: Your birthday is a paid day off to do whatever makes you happy!
• Set Work Hours: Our team works Monday to Friday from 8 AM to 5 PM, with no overtime expected.

Professional Growth:

• Development Opportunities: We provide a budget for training and certifications to help you grow your skills.
• Career Advancement: Clear pathways for career growth with dedicated mentorship to help you reach your full potential.

Team and Culture:

• Supportive Environment: We value teamwork, collaboration, and a people-first mindset.
• Casual Attire: Work in comfort with a relaxed, business-casual vibe.
• Team Building Events: Enjoy regular lunches, outings, and celebrations to build strong team bonds.

Work from Home Flexibility:

• Remote Work: Enjoy the flexibility of working from home while supporting local clients.
• Home Office Equipment Provided: We’ll set you up with everything you need for your home office, you’ll just need a dedicated work space.
• Work-Life Integration: Forget about long commutes and focus on a more balanced life.

If you’re a highly motivated IT professional looking for a role with tons of potential and the opportunity to be part of an awesome team, we want to hear from you! Apply today and take the next step in your career with Next Level IT Pros !

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