Job Description
Join to apply for the Team Lead Blood Operations Driver role at Versiti Blood Center of Ohio
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, enable life-saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services, and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other healthcare providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary Accountable for the on-time delivery of own work and that of others. Responsible for direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products, and compliance requirements. Ensures a customer-focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of the team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner.
Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employees are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, and others.
Responsibilities - Follows all DOT guidelines when operating full-size commercial van/ProMaster, and safely transports staff, supplies, and equipment.
- Travels to other collection sites, as determined by business need.
- Prepares collection site and performs set up, including technology systems (may include quality control).
- Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provides feedback and follow-up with team members and supervisors.
- Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
- Establishes and builds relationships with donors and sponsors.
- Ensures customer issues with potential negative impact are resolved and the supervisor or manager is informed.
- Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership, and service recovery.
- Trains and mentors team members in all aspects of the role.
- Prepares collection site & performs setup (including technology systems and quality control), troubleshoots, and adjusts accordingly; plans for future site visits.
- Performs donor screening (collects donor histories) and mini-physical.
- Performs phlebotomy, including automation (Alyx and/or Trima).
- Prepares and packs units for transport.
- Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions, and mitigates situations.
- Rebooks donors for future donation appointments and facilitates rebooking process.
- Transports or carpools staff.
- May transport supplies and equipment.
- With a valid CLD, may operate mobile drive buses following all DOT guidelines, safely transporting staff, supplies, and equipment and arriving at the site on time.
- Leads drive setup.
- Creates a safe environment for donors and staff, maintaining safety awareness.
- Responsible for achieving team automation goals including recruiting and converting donors for automation.
- Operates, troubleshoots, and performs routine maintenance on equipment.
- Maintains product integrity and ensures proper identification of all donors.
- Maintains organizational records, as needed.
- Participates in validation of new processes or equipment.
- Reviews daily work for accuracy, investigates discrepancies, and resolves issues.
- Reviews quality results, escalates issues, and performs root cause analysis with leadership.
- Uses SOS to troubleshoot.
- Performs other duties as assigned, within the scope of the role.
- Ensures compliance with all regulatory and operational policies.
Qualifications
Education
- High School Diploma required
- GED required
Experience
- 1-3 years of relevant experience; 3+ years preferred
- Phlebotomy experience and health care degree or certification required
Knowledge, Skills, and Abilities
- Valid drivers license with driving experience required
- Effective problem solving and good judgment required
- Ability to interpret SOPs, safety rules, and manuals required
- Basic mathematical skills required
- Ability to follow written and oral instructions required
- Organizational and teamwork skills required
- Attention to detail required
- Strong communication skills required
- Legible handwriting required
- Ability to learn computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra required
Licenses and Certifications
- Valid drivers license required
Tools and Technology
- Vehicle navigation system required
- Personal computer, office equipment required
- Microsoft Office Suite required
- Screening and phlebotomy equipment including lancet, BP cuff, temperature probe, hemoglobin analyzer, blood mixer, Trima, Alyx required
Seniority level
Employment type
Job function
- Management and Manufacturing
Industries
#J-18808-Ljbffr Versiti Blood Center of Ohio
Job Tags
Holiday work, Full time, Temporary work,