Job Description

Our Company Brand:
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few, and many new ones to come), and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!

• Passionate outgoing skilled Estheticians who offer the highest quality facial workouts to our clientele
• Customer service-oriented professionals who establish long term relationships with customers
• Experts in skincare and facial wellness who offer clients an excellent personalized service, pertinent to their specific skin concern
• Our new hire Bootcamp training is scheduled for Monday 9th September - Friday 20th September. Full attendance is required, and all eligible candidates MUST be available to attend every day of Bootcamp!

Job Duties & Responsibilities:

• Build and maintain positive and long-lasting client relationships through exceptional customer service skills
• Practice utmost professionalism and embrace company standards at all times
• Exhibit articulate and positive communication with clients and team members, contributing to healthy employee culture and luxury brand reputation
• Meet or exceed daily and monthly sales goals, show understanding of strategic sales tactics, and educate clients to the FaceGym brand
• Maintain clean and presentable work stations, practicing proper sanitization methods and genuine care of the many tools and high-end equipment devices
• Demonstrate problem solving abilities and resourcefulness while performing workouts, and tactfully handle client concerns as necessary
• Demonstrate self-marketing abilities through word-of-mouth advertising, participation in events, social media, and strive to grow both personal and studio business
• Implement retail and merchandising practices to achieve sales goals, through effective sharing of technical knowledge and educational information with clients and co-worker

Job Skills and Requirements:

• Must be eligible to work in the US, and have a valid California Esthetician License

• Must be flexible to work consistent weekly shifts, evenings and rotating holidays, including minimum four (4) weekend shifts per month
• Must be able to effectively deliver all menu services and “workouts” after successful completion of FaceGym bootcamp training
• Must be able to stand for minimum 3 hours while performing consecutive workouts, and demonstrate safe practice of body mechanics and self-care techniques throughout
• Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments
• Must be willing to support across all locations when necessary, to further support and drive the business

Our brand values

Teamwork
Adaptability
Ownership
Respect

Our Company Benefits:

• Competitive salary incorporating service commission, base hourly pay, high paying events, retail commission, and generous tips from loyal customers
• Monthly bonus potential for retail conversion, and quarterly comp workouts for all employees
• Diverse medical coverage options for individual & family, through employer-contributed health insurance
• Dental and vision coverage for individual & family
• Generous PTO (paid time off) packages, for both full-time AND part-time employees!
• Employer-sponsored life insurance, and 401K pension plan
• Confidential “employee assistance programs” through independent third-party provider
• Great discounts on FaceGym workouts and products
• Exceptional education and training in advanced techniques and technologies
• Career progression and growth opportunities through internal promotion and recognition
• Employer sponsored Employee Discount Program

Pay Structure:

• Trainers are paid according to the standard pay structure of “hourly versus commission” wherein the gross earned weekly salary will be equivalent to whichever sum amount is higher – total service commission (which is issued at 18% of the pre-taxed menu price) or the total hourly pay for all clocked hours that fall under the ‘primary duty’ category of client service time (issued at $20 per hour)
• $40/hr event pay
• Retail commission: 25% for skincare and manual tools, FaceGym EMS and electric tools 10% commission, and 3rd party product at 5% commission

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