Job Description
US Radiology is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 5,000 team members and over 175 outpatient imaging centers across 13 states, our team conducts nearly 8 million studies annually. US Radiology is a partnership of leading sub-specialized radiology groups, high-quality imaging centers and health systems built around a commitment to best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology. American Health Imaging is seeking experienced, detail-oriented Customer Service Representatives for our Personal Injury Concierge Services Department.
POSITION SUMMARY: Provide courteous assistance to patients and physician offices while scheduling and registering patients for diagnostic imaging procedures. Responsible for collecting accurate demographic, insurance, and all other billing information, scheduling appointments in person order entry and performing any other duties necessary to provide efficient, timely services to the patients, their families and providers.
Location: - Atlanta, GA
- Flexibility to Work From Home a few days a week after a 4-6 month training period
Essential Duties and Responsibilities: - Schedules/confirms appointments and enters appointment date and time into computerized
- Scheduling application.
- Explains exams/procedures, preparation instructions and location directions to patients and provider office staff.
- Contacts referring provider offices to obtain exam orders if necessary.
- Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
- Consistently maintains composure during all calls, escalating to leads when warranted
- Other duties as assigned.
Minimum Qualifications: Education/Licensing/Certification: - High school diploma or equivalent medical scheduling or customer service experience
Experience (years and type): - 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred.
- Call center or phone experience preferred.
- Previous customer service background required.
- Experience working with a computerized scheduling system preferred.
- Bilingual preferred
Knowledge and Skills: - Precise data entry skills.
- Ability to schedule patients rapidly and accurately.
- Demonstrated organizational skills.
- Excellent verbal and telecommunication skills to communicate with patients, referral sources and staff.
- Ability to work in fast-paced, high productivity environment.
- Ability to document accurately and concisely.
- Careful attention to detail.
- Ability to maintain patient confidentiality.
- Ability to answer multi-line phone.
- Ability to meet call center metrics
U.S. Radiology Specialists is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. U.S. Radiology Specialists
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