Company Description
Old Town Computers is a Managed IT Service Provider supporting the technology needs of small and medium-sized businesses across northern Colorado as well as nationwide. Our success has been driven by the atmosphere created by our passionate and close-knit team whose common focus is on developing trusted partnerships through the proactive services and valued skillsets we have to offer.
Old Town Computers is looking for a skilled and motivated IT professional with a passion for technology to join our team!
We’re looking for someone with solid technical depth and MSP experience who thrives in varied roles and is motivated by the opportunity to solve real-world problems that make a meaningful impact on the businesses we work with.
Job Description
As a Lead Support Technician, you will serve as a senior technical resource within our team, responsible for providing advanced support across a wide range of IT environments. This includes in-depth troubleshooting and resolution of issues related to workstations, networking, server infrastructure (on-prem and cloud), Microsoft 365, and security platforms. You’ll take ownership of escalated tickets, guide root cause analysis, and ensure high-quality, consistent service delivery across clients.
This position combines Tier 1 and Tier 2 support, project execution, and technical mentorship.
You’ll work closely with clients to implement and maintain IT solutions that improve security, performance, and scalability—such as firewalls, cloud migrations, server infrastructure, and security platforms—ensuring each solution aligns with their business goals and operational needs. We’re looking for someone with solid technical depth and MSP experience who thrives in varied roles and is motivated by the opportunity to solve real-world problems that make a meaningful impact on the businesses we work with.
Responsibilities:
Client & Communication
Technical Support & Troubleshooting
Team Leadership & Growth
Additional Duties
Qualifications:
Perks & Benefits:
Compensation & Schedule
Pay Range
Benefits
Small Team Perks
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